Refund & Cancellation Policy

1. 30-day money-back guarantee

Wasala Technologies Oy offers a 30-day money-back guarantee on WasalaOptima purchases. If you are not satisfied with your subscription or credit pack, you may request a full refund within 30 days of the order date.

2. How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle.com. To request a refund, visit paddle.net with the email address used at checkout, or contact us through the contact form at wasalaoptima.com and we will assist you. Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

3. Cancelling a subscription

You can cancel a subscription at any time from the Billing & credits page in your account, or through the Paddle customer portal. Cancellation stops future renewals; your plan remains active until the end of the current billing period, after which your account reverts to the free tier. Cancelling does not automatically issue a refund — request one as described above.

4. Credit packs

Pay-as-you-go credit packs are covered by the same 30-day guarantee. Where credits from a pack have already been consumed to generate reports, we may refund the unused portion on a pro-rata basis. Purchased credits are valid for 12 months from the date of purchase.

5. Statutory rights

Nothing in this policy limits any statutory rights you may have under applicable consumer law, including EU/EEA rights of withdrawal where they apply. Payment, billing, and refund mechanics are also governed by Paddle's Buyer Terms and Paddle's Refund Policy.